Redressal of Grievances of Students

Grievances Redressal Cell

2024 – 25
2023 – 24

Grievances Redressal Sqaud

2024 – 25
2023 – 24

Undertaking

Students
Parents

Grievances Redressal GR

UGC 2009
AICTE 2009
UGC 2013(R)

Awareness in Campus

Minutes of Meetings

Grievances Redressal Cell

Overview
As per the notification published by All India Council for Technical Education (AICTE), New Delhi (Redressal of Grievance of Students) Regulation, 2019 vide F. No.1-101 / PGRC/ AICTE/ Regulation/ 2019 dated 07.11.2019) regarding the establishment of Mechanism for Grievance Redressal in Technical Institution, Grievance Redressal Committee (GRC) is formed in the Institute

Objective:
• To provide opportunities for redressal of certain grievances of Faculty/Staff Members appointed in the institute and a mechanism thereto.

Students Grievances Redressal Cell

Composition of the Committee

The committee shall comprise of a
• Principal ot the Institute as Chairperson
• Three senior members of teaching faculty nominated by Principal as members.
• One member shall be female and other from SC/ST/OBC category.
• Representatives of Students nominated by Principal.
• Special invitee.

Scope of the grievances

Grievances may be related to any of the following matters:
• Academic Matters – Issues related to assessment, attendance, marks, and other examination related matters
• Financial Matter – Issues related to charging of fees, scholarships and payments
• Administration Matters – Issues related to infrastructure, basic amenities, sanitation, transport or victimization.
• Harassment and Ragging by students or teachers.

Scope of the grievances

•Anyone with a genuine grievance may lodge their complaint to GRC along with necessary documents, if any.
•The grievance shall be reported by using any of the following modes: •Offline report submission through suggestion/grievance drop box. •Online form submission available at the institute website
•Link:- https://forms.gle/3ijQBZjC6HELHmxB6

Grievance Redressal Mechanism

• After the receipt of the application from the aggrieved, the chairman of GRC shall fix the date, time and venue of the meeting.
• All relevant papers shall be circulated as hard / soft copy to all the members on or before the date of the meeting.
• After fixing of the date of the meeting, a hard copy of the notice must be sent to the applicant to be remain present in the meeting and convey his/her grievances before the Committee and the acknowledgement of receipt.
• The Committee members are expected to deliberate upon the case, the grievance of the applicant and the rules laid down by the institute.
• The brief facts, evidences and final recommendations by the Committee members shall be recorded in the format of minutes of the meeting.
• The minutes shall be circulated to all the members of the Grievance Committee for their signatures.
• The decision of the Grievance Committee shall be communicated in writing to the applicant at the earliest.
• The applicant shall have the right to file an appeal to the Chairman within 15 days from the date of the written communication of recommendations of the
• The applicant shall send written communication to the college conveying his desire to file an appeal to the Chairman. The college shall place the appeal along with all relevant material before the Ombudsperson and inform the applicant accordingly. The Chairman shall within a reasonable time decide the Final decision would be communicated to the applicant by the college.

Organization wide awareness

Awareness among stakeholders is created by
• Organizing awareness programs.
• Displaying the grievance registration mechanism on Web site.
• Posters in prominent places in the campus.

Roles and Responsibilities

Grievance Redressal Committee (GRC) is constituted for the redressal of the complaints reported by the student/parent/employee of the institute with the following objectives:
• To provide the students access to immediate, hassle free resource to have their grievances
• To uphold the dignity of the institute by promoting cordial between Student-Student/ Student-Teacher/Teacher-Teacher.
• To ensure that the views of grievance and respondent are respected and that any party to a grievance is not discriminated.
• To ensure a fair, impartial and consistent way for redressal of complaints lodged by the students.